Refunds and Cancellations

Once you purchase an on-line course you are given complete access to all the course lessons and attached material. Our system tracks logins and access to each lesson. Unfortunately, we have had to make a firm rule about refunds as people have purchased a course, accessed every lesson within a matter of minutes or days and then asked for a refund for the course. Generally, orders for services may be cancelled for a full refund within 24 hours provided the online training course and the ITTM Training Manual has not been accessed.

Live In-Person Workshops

Cancellations received at least five working days before the seminar are refundable less a $25 US administrative charge per registrant. For cancellations received later, a credit will be issued toward a future seminar or product order. Please note that if you register and do not attend, you are still liable for full payment.

Grievance Policy

Grievance requests must be received in writing (email) to info@theittm.com  within ten days of the workshop’s online registration date. Every attempt will be made to resolve a grievance with a complainant at the time of the grievance. Should this not be resolved, the complainant will be provided further grievance procedures to follow including contacting the facilitator’s professional membership organization.